Shipping

Shipping Methods and Delivery Times

Shipping Methods

Items will be shipped within 24/48 hours from the order date using express delivery service. An email will be sent with a tracking code and a direct link to monitor the order in real time. Estimated delivery times from the shipping date are:

  • USA: 4/7 days depending on the destination
  • CANADA: 4/7 days depending on the destination
  • EUROPE: 5/10 days depending on the destination


Order Tracking

When the order is shipped, customers receive an email with the tracking number and a link to monitor the shipment's progress. In case of delays, customers will be contacted directly by the courier or by Volux®.

Order Delivery

All customers who place an order establish a commercial relationship with Volux® and therefore agree to accept the delivery of their package. If the package is not delivered due to reasons attributable to the customer (e.g., incorrect address, recipient always absent, wrong phone number, etc.), or if the customer refuses the delivery, shipping costs and any customs duties will be deducted from the amount refunded to the customer, or if the customer wants a new delivery, the costs of a possible redelivery due to the circumstances listed above will be borne by the customer. In case of incorrect shipping data, or if the customer voluntarily refuses the delivery, or in case of the recipient's absence at the time of delivery, or any other circumstance dependent on the customer and not on us, Volux® declines all responsibility. Volux® is committed to promptly processing orders to ensure delivery as soon as possible, but is not responsible for delays caused by the courier, unforeseen delays, or due to force majeure.

Support Communications

All support communications should be sent to the email address: Support@voluxofficial.com or conveniently via Instagram.

Holidays

Please note! The following days are holidays and the courier does not make deliveries:

  • January 1 (New Year's Day)
  • January 15 (Martin Luther King Jr. Day)
  • February 19 (Presidents' Day)
  • March 31 (Easter Sunday)
  • May 27 (Memorial Day)
  • June 19 (Juneteenth National Independence Day)
  • July 4 (Independence Day)
  • September 2 (Labor Day)
  • October 14 (Columbus Day)
  • November 11 (Veterans Day)
  • November 28 (Thanksgiving Day)
  • December 25 (Christmas Day)
  • December 31 (New Year's Eve)