Help Desk

Our team is ready to assist you with all your questions and concerns. To start, we have compiled a list of frequently asked questions below.

Need further help? Don’t hesitate to contact us via email at the bottom of the page. We are here for you!

Order Questions

What is the average delivery time?

USA: 4-7 Business Days
Canada: 4-7 Business Days
Rest of the world: 5-10 Business Days

Shipping is Free and 100% Insured

How can I track my order?

After your order is processed, you will receive a tracking code via email. With this code, you can accurately follow the progress of your order.

If you have not received the tracking code, please check your spam folder. If it's not there, contact us via the contact form and we will send you the tracking code promptly.

What payment methods can I use to complete the order?

At Volux, we prioritize the safety of our customers by exclusively partnering with SSL-certified providers. This ensures a hassle-free shopping and payment experience.

You can complete your purchase using various online payment methods such as iDeal, Bancontact, Amex, Apple/Google Pay, PayPal, Visa, Mastercard, and many others.

I have not received my "order confirmation" or "tracking information" email

If you haven't received either of these emails, please check your junk/spam email folder.

If it's not there, please contact us via the contact form below, and we will quickly resend the emails to you.

Ring Questions

How do I know which size Volux Ring to order?

The Volux Ring® is designed to be resizable, allowing you to adjust it to fit your finger comfortably. It comes in a default size of 8, and it can be resized down to size 5 or up to size 12.

How long does it take to see results with the Volux Ring?

Results may vary, but many users report feeling the benefits of the Volux Ring within a few days to a few weeks of use.

How often should I wear the Volux Ring?

The Volux Ring can be worn as often as desired. Many users wear it continuously throughout the day, while others wear it for shorter periods of time.It is recommended to wear it always to get the best results from it.

Can I use the Volux Ring while swimming or showering?

Yes! The Volux Ring is water resistant.

Can anyone use the Volux Ring?

Yes, the Volux Ring can be used by everyone, including those with illnesses or who are pregnant.

Does it matter on which finger I wear it?

Any finger is fine, as long as the magnet makes contact with the skin.

How do I clean my Volux Ring?

To clean your Volux Ring, simply wipe it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the ring.

Need more help? Send us a message!

Our team is ready to assist you with all your questions and concerns. If you need more help, do not hesitate to contact us via Email or Instagram.

We respond to all emails within 24 hours.

We're here for you!